--- title: What is your returns policy? description: Due to the nature of our business and products, we are unable to accept returns unless they are deemed faulty or incorrect. --- [Skip to content](https://support.foxpharma.co.uk/en-gb/what-is-your-returns-policy#main-content) English - United Kingdom Show submenu for translations [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new?hsLang=en-gb) [Customer portal](https://support.foxpharma.co.uk/account?hsLang=en-gb) ![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new) - [Customer portal](https://support.foxpharma.co.uk/account) - [View Website](https://foxpharma.co.uk/) [View Website](https://foxpharma.co.uk/) This is a search field with an autosuggest feature attached. - There are no suggestions because the search field is empty. 1. [Support](https://support.foxpharma.co.uk/en-gb/?hsLang=en-gb) 2. [Returns and Refunds](https://support.foxpharma.co.uk/en-gb//returns-and-refunds?hsLang=en-gb) 28 April 2025 # What is your returns policy? ## Due to the nature of our business and products, we are unable to accept returns unless they are deemed: Due to the nature of our business and products, we are unable to accept returns unless they are deemed:  - Faulty - Incorrect - Unfit for purpose If you receive a faulty, incorrect, or unfit-for-purpose product, please do not dispose of the product. If the product is disposed of, Fox Group International will not be able to refund or replace the product. Please contact our customer service team immediately and they can advise on the next steps of your return.  Please contact us via telephone or email and we’ll be happy to assist at:  01925 320820 | support@foxpharma.co.uk - [Product Information](https://support.foxpharma.co.uk/en-gb//product-information?hsLang=en-gb) - [Shipping Information](https://support.foxpharma.co.uk/en-gb//shipping-information?hsLang=en-gb) - [Payments and Promotions](https://support.foxpharma.co.uk/en-gb//payments-and-promotions?hsLang=en-gb) - [Order Queries](https://support.foxpharma.co.uk/en-gb//order-queries?hsLang=en-gb) - [Returns and Refunds](https://support.foxpharma.co.uk/en-gb//returns-and-refunds?hsLang=en-gb) [![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png "Fox Pharma logo")](https://foxpharma.co.uk/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, foxpharma.co.uk