--- title: Do you offer a warranty service? description: We don’t offer warranty service on any items, other than the OVEO Pen (exclusions apply). --- [Skip to content](https://support.foxpharma.co.uk/en-gb/do-you-offer-a-warranty-service#main-content) English - United Kingdom Show submenu for translations [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new?hsLang=en-gb) [Customer portal](https://support.foxpharma.co.uk/account?hsLang=en-gb) ![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new) - [Customer portal](https://support.foxpharma.co.uk/account) - [View Website](https://foxpharma.co.uk/) [View Website](https://foxpharma.co.uk/) This is a search field with an autosuggest feature attached. - There are no suggestions because the search field is empty. 1. [Support](https://support.foxpharma.co.uk/en-gb/?hsLang=en-gb) 2. [Returns and Refunds](https://support.foxpharma.co.uk/en-gb//returns-and-refunds?hsLang=en-gb) 12 May 2025 # Do you offer a warranty service? ## We don’t offer warranty service on any items. We don’t offer warranty service on any items,. If you feel like your item was not fit for use, or you have deemed the product faulty, please contact our customer service team immediately, either by phone or email and they can advise on the next steps. If you receive a faulty, incorrect, or unfit-for-purpose product, please do not dispose of the product. If the product is disposed of, Fox Group International will not be able to refund or replace the product. Please contact our customer service team immediately and they can advise on the next steps of your return. - [Product Information](https://support.foxpharma.co.uk/en-gb//product-information?hsLang=en-gb) - [Shipping Information](https://support.foxpharma.co.uk/en-gb//shipping-information?hsLang=en-gb) - [Payments and Promotions](https://support.foxpharma.co.uk/en-gb//payments-and-promotions?hsLang=en-gb) - [Order Queries](https://support.foxpharma.co.uk/en-gb//order-queries?hsLang=en-gb) - [Returns and Refunds](https://support.foxpharma.co.uk/en-gb//returns-and-refunds?hsLang=en-gb) [![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png "Fox Pharma logo")](https://foxpharma.co.uk/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, foxpharma.co.uk