--- title: An item is missing from my order, what should I do? description: An item is missing from my order, what should I do? --- [Skip to content](https://support.foxpharma.co.uk/en-gb/an-item-is-missing-from-my-order-what-should-i-do#main-content) English - United Kingdom Show submenu for translations [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new?hsLang=en-gb) [Customer portal](https://support.foxpharma.co.uk/account?hsLang=en-gb) ![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact Fox Pharma](https://support.foxpharma.co.uk/en-gb/kb-tickets/new) - [Customer portal](https://support.foxpharma.co.uk/account) - [View Website](https://foxpharma.co.uk/) [View Website](https://foxpharma.co.uk/) This is a search field with an autosuggest feature attached. - There are no suggestions because the search field is empty. 1. [Support](https://support.foxpharma.co.uk/en-gb/?hsLang=en-gb) 2. [Order Queries](https://support.foxpharma.co.uk/en-gb//order-queries?hsLang=en-gb) 28 April 2025 # An item is missing from my order, what should I do? ## Please contact support once you receive your goods with photos of the delivery as well as the printed invoice. Please email [support@foxpharma.co.uk](mailto:support@foxpharma.co.uk) as soon as you receive your goods with your Fox Pharma order number attaching photos of the delivery you have received including the front of the paper invoice and products received. Customer service will then review the imagery provided and will contact you to resolve the issue. - [Product Information](https://support.foxpharma.co.uk/en-gb//product-information?hsLang=en-gb) - [Shipping Information](https://support.foxpharma.co.uk/en-gb//shipping-information?hsLang=en-gb) - [Payments and Promotions](https://support.foxpharma.co.uk/en-gb//payments-and-promotions?hsLang=en-gb) - [Order Queries](https://support.foxpharma.co.uk/en-gb//order-queries?hsLang=en-gb) - [Returns and Refunds](https://support.foxpharma.co.uk/en-gb//returns-and-refunds?hsLang=en-gb) [![Fox Pharma logo](https://support.foxpharma.co.uk/hs-fs/hubfs/Fox%20Pharma%20Full%20Logo.png?width=250&height=30&name=Fox%20Pharma%20Full%20Logo.png "Fox Pharma logo")](https://foxpharma.co.uk/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, foxpharma.co.uk